Returning Goods - Our Returns Policy

We hope that you are pleased with your purchase from Ubisys. However, we understand that there are occasions when you need to return goods to us.

Goods Faulty on Arrival

If your goods are faulty on arrival, you have 28 days to inform us of the fault (please note that for business customers, this is 14 days). When the goods are returned to us and the fault has been verified, we'll issue a full refund to you via your original payment method.

Goods Damaged in Transit

If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we'll issue a full refund to you via your original payment method.

Goods Faulty in Warranty Period

If your goods develop a fault but it's more than 28 days since receipt, then provided your product is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a special full on-site service and or telephone help facilities for your convenience which of course, we recommend you utilise in order to correct the fault quickly.

If you have changed your mind

If you have simply changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be 'as new' when returned to us. Once you've informed us of your decision to return goods under DSD, you have 28 days to do so at your own expense. Once goods are received at Ubisys, we'll issue a full refund for the cost of the goods to your original payment method. Please note this policy does have some limitations and does not apply to business customers.

Need to request a return?

Now you know our returns policy, you can request a return by sending an email to  and we will send you the appropriate instructions.