By constantly enforcing high standards and monitoring outcomes, The Royal Borough of Kensington and Chelsea Council run some of the best schools in London and are proud of that fact.

One of the key contracts awarded by the Council to private companies is that of School Catering provision. Under these contracts strict measurement and Service Level Agreements exist that need monitoring and issues acted upon quickly. This ensures pupils receive healthy and nutritionally balanced food, and that front line staff are clear about what the service is trying to achieve and there is an unmistakable customer focus, attention to quality. A Digital Pen and Paper solution is being used to be able to improve both the handling and reporting on the thousands of inspection reports

Using a digital form up to three audits can be captured using just the one form, along with a performance scoring system. The information is captured instantly and can then be stored in a database or spreadsheet for later analysis. This helps the Authority and contract owners to identify schools which may be underperforming and rectify this issue a lot faster than would be normally possible.

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